Add MSQ Users

You can add a user to Manage Search Query (MSQ) access by following the same procedures to add other types of users, but including MSQ specifics.

1. Add a new or edit existing Navigation Set for the MSQ user. Make sure to select Manage Search Query (MSQ) to the navigation set.

   For information on Navigation Sets, see the Oracle B2C Service Knowledge Advanced Implementation Guide.

2. Add Views for the MSQ user. Make sure to select all views.

   For more information, see Add a View

3. Add Locales for the MSQ user. Make sure to select all locales.

   For more information, see Choose the Working Locale

4. Add User Groups for the MSQ user. Make sure to select all user groups.

   For more information, see List and View User Profiles

5. Create a User Profile for the MSQ user.

   For more information, see List and View User Profiles

6. Add a User Account for the MSQ user.

   At the Navigation panel select Configuration, Staff Management , Staff Accounts by Profile, and then click New. Complete the form, entering the MSQ profile you created in the Profile field. For more information on user accounts, see the About Required User Accounts and Privileges chapter in the Oracle B2C Service Knowledge Advanced Implementation Guide

7. Assign a Console (administrator) role for the MSQ user.

   For more information, see Add Console User Roles.