Define Products

You can define products in your knowledge base using the process described in Using Service Cloud. See Documentation for Oracle B2C Service (Answer ID 5168) to locate the documentation for your specific release, then use the Documentation Library or the Online Help User Guide link to locate the relevant topics. Knowledge Advanced uses Products and Categories hierarchies that you define for your Oracle B2C Service environment, and automatically synchronizes any changes you make to the Product hierarchy.

Use the following procedure to display all products and sub products.

1. Select Products, List.

   The Repository Category Branch Management page opens.

2. Select the product link to view the reference key, external ID and a description of the product.

3. To view a sub product, click View Sub Product for product.

The Repository Product Management page displays. You can select a link for each product to view the description.