Create and Manage Views

You can create and manage views to segregate your knowledge base to reflect various aspects of your organization, such as brands, departments, or business units.

Views control the types of articles that users can view, create, and modify. You can define groups of users so that they have access only to specific views. Views also control the articles that can be assigned to a console user in a workflow and which user groups the console user can select when creating an article.

Note: Repository views control console users’ access to articles in the Knowledge Advanced console; they do not affect a console user's view of articles in the Agent Desktop.