User Reputation Levels

User reputation refers to the ranking of users who create articles for your knowledge system, based on a point or level system. User reputation levels are based on the number of points a user accumulates. You can specify the number of points required for each level, and provide user friendly names for those levels.

Points are awarded to the user for the following actions.

• Content that the user has authored

• The number of views for content that the user has authored.

• The ratings for content that the user has authored

• The number of case links for content that the user has authored

Additionally, users can accumulate points by answering discussion threads, authoring highly rated content, or having postings flagged. Some activities provide a multiplier, so that you can reward points based on the weighting of a specific activity. Points can also be awarded separately for console users and web users.

You can edit the user reputation model levels for a repository on the User Reputations page.