Edit the User Reputation Model

Use the following procedure to edit the User Reputation model.

1. Select Users > User Reputation > List.

   The User Reputations page displays the default User Reputation levels, Content Rewards (rewards for working with the content), and Discussion Board Rewards.

2. To modify the default values, select Override Default Reputation Model.

3. Select Edit Reputation Model.

4. To edit the Levels, select and then assign values for these fields for each level. See the User Reputation Level Attributes table following this procedure for a list of the user reputation attributes.

5. To edit the Content Rewards, select and assign values for each activity in the Console Users and Web Users columns. See the Content Reward Attributes table following this procedure for a list of content reward attributes.

6. To edit the Discussion Board Rewards, select and assign values for each activity in the Console Users and Web Users columns. See the Discussion Board Rewards table following this procedure for a list of discussion board reward attributes.

7. Click Save Reputation Properties.

   The new values appear on the User Reputations page.

The following table describes the user reputation level attributes you can edit.

User Reputation Level Attributes

Field	Description
Level	Enter another level number, if desired, as well as a user-friendly name. You can also keep the default level number and just add the level name
Range	Select the number of points a user must have to belong to this level.
Description	Enter a description for the level.

The following table describes the lists the content rewards attributes you can edit.

Content Rewards Attributes

Activity	Description/Input
Content Authored	Enter the number of points to award for each content item the user has contributed.
Content Viewed	Enter the number of points to award each time a user's content is viewed.
Content Rated	This is the multiplier to use to weight user feedback ratings for content a user has authored. Enter the value for which you want to multiply.
Case Links	This is the multiplier to use to weight content a user has authored where a case link exists. Enter the value for which you want to multiply.

The following table lists describes the discussion board reward attributes you can edit.

Discussion Board Rewards Attributes

Activity	Description/Input
Message Solved	Enter the number of points to award each time a user's message provides a solution to an issue.
Message Helpful	Enter the number of points to award each time a user's message is helpful in providing a solution to an issue.
Discussion Board Rating	This is the multiplier to use to weight user feedback ratings for messages a user has authored. Enter the value for which you want to multiply
Message Created	Enter the number of points to award each time a user adds a message to a topic
Topic Created	Enter the number of points to award each time a user starts a new topic.