Objects and Relationships in the Dictionary

Intelligent Search uses concepts to match words in both users' questions and in the knowledge base content based on their meaning. It also recognizes that some concepts are more important to users than others, and uses that information to prioritize answers within search result. For example:

• For the concept plan, you might add the synonyms agreement or proposal.

• For the concept picture, you might add the synonyms photo, photograph, or image.

The dictionary stores these objects and relationships in base, industry, and customer-specific layers; when tuning MSQ to tune user questions, your changes affect only the customer-specific layer.

You work with the following types of objects and relationships in MSQ.

• Concepts

• Synonyms

• Products