1. Administering Knowledge Advanced
  2. Access Analytics Reports

Access Analytics Reports

You connect to Analytics reports using the following procedure.

  1. Open Oracle Service Cloud.

  2. At the Navigation panel, select the Analytics button.

  3. Select Reports Explorer, Public Reports and follow the path for each report.

To view the following reports, select Common, Data Integration and the report.

  • Advanced Searches Summary

  • Clicked Document

  • Click-through Rate

  • Article Aging

  • Popular Answers

  • Recent Questions

  • Successful Questions for Search Recommendation

  • Useful Articles for Search Recommendation

To view the following reports, select OKCS and the report.

  • Answers by Category

  • Answers by Product

  • Answers Viewed by Category

  • Answers Viewed by Product

  • Article Incident Link

  • Article Quality Index (AQI)

  • Content In Process

  • Feedback

  • Intent Frequency

  • Keyword Search

  • Knowledge Consumption by Usergroups

  • Low Score Popular Questions

  • Recommendations

  • Tasks

  • Words Without Concepts

Note: You can also select the reports you use most often from the Analytics dashboards. For more information on dashboards, see Analytics Dashboards Overview.