Analytics Dashboards Overview

Analytics uses dashboards to organize data into sets of relevant reports that appear on the Content Analysis Dashboard and the Search Analysis Dashboard. Using these dashboards enables you to see a wide range of data from different reports without opening each report individually.

These dashboards consist of the most frequently used Knowledge Advanced and Service Cloud reports, so not every report may appear on a dashboard. However, you can customize the dashboards by adding or deleting reports as needed. For complete instructions on creating, maintaining and using dashboards, see Documentation for Oracle B2C Service Products (Answer ID 5168) to locate the documentation for your specific release, and then read the Documentation Library or the Online Help User Guide link to locate the relevant topics.

To opens a dashboard, go to the Navigation panel and select Analytics, Reports Explorer, OKCS, Dashboards, Content (or Search) Analysis You can also set filters for the reports on the dashboard. Use the following procedures to set filters and open reports from the dashboard.

Set Filters for the Dashboard

You can set filters for some or all reports on the dashboard.

1. Select Home, Search in the ribbon and the Filter page opens.

   The filters for all reports appear on the filter pop-up on the dashboard.

2. Modify each filter as needed and click the Search button on the report.

   The changes are reflected in the reports.

Open a Report from the Dashboard

You can view data for a specific report without using the Report Explorer.

1. At the open dashboard, click the report you want to open.

   The Report option in the ribbon at the top of the screen appears.

2. At Report, click Home.

3. Click Search and select the filters as needed.

4. Click Search.

   You can now view the updated data on the selected report.