Analytics Report Filters

You can use filters to specify the criteria for a report, for example, a product line or category or date range. Report filters appear on the Filter window, which pops up when you open a report. Each report can have two or more filters, and several reports use the same filters.

Filter	Description
Activity Source	Selects the location, or source, of the user activity. End User. The source of these activities is the Customer Portal. Agent. The source of these activities is the Agent Desktop Unknown Activity. Any activities that are not specific to Customer Portal or Agent Desktop, for example an interface or location customized for your organization.
Agent	Selects the agent’s name.
Answer ID	Selects a range of article IDs to include in your report. For example, to see article IDs up to 300000, you enter `300000` in this filter field.
AQI Date Range	The date range for articles with the selected AQI score.
AQI Score	Selects the quality score assigned to the article.
Article Edit Date Range	Selects the dates range for last time an article was edited.
Author	Selects an author in various reports.
Authoring Group	Selects the authoring group in various reports. These authoring groups might include a product group, a department, or locale.
Author Profile	Selects the author profile (a profile defines basic properties and behaviors such as the author's name, author group, and so on).
Categories or Category	Selects one or more business categories to include in your Answer View by Category and Answer by Category reports. A category is an attribute that enables you to associate content items with any characteristic or business requirement, such as product and model.
Completed by Account	Selects the person or group responsible for completing the task reflected in the report.
Completed by Account Group	Selects the group of the account associated with the report.
Date	Selects a date range for your report. The default date range for most reports is one week. Select the Start date of the range in the first box and select the End date of the range in the second box. You can also include a date value, such as adding two days from a specific date or adding three hours from a specific time. Select the Relative checkbox and then select the dates for your report. For more information on relative value, see Documentation for Oracle B2C Service Products (Answer ID 5168) to locate the documentation for your specific release, then use the Documentation Library or the Online Help User Guide link to locate the relevant topics.
Date Grouping	Selects how data is grouped on your report within the date range you selected. For example, to see articles viewed within a two -month range, grouped by each month, select Month.
Group	Selects the authoring or user group.
Interface	Selects the interface for your report. When you select an interface, only the data related to that interface displays in the reports. To select one or more interfaces: New Installation. If you are working with this version of the application as a new installation, you can select any number (or all) of the interfaces you need. The data from the selected interface(s) displays on the report. Upgrade. If you upgraded to this version the application from a previous version, you must select all Interfaces that display. The data from all interface(s) displays on the report. If you select only one or two interfaces, the data may not display.
Limit and Order	Selects the number of records that display on each page of the report and the order in which they appear. Click Limit and enter the number of rows you want to appear on each page, and then click Per Page . If necessary, change the order of the report data by selecting Order ByFor more information on the Sort options, see the Service Cloud User Guide at Documentation for Oracle B2C Service Products (Answer ID 5168) to locate the relevant guide.
Minimum age of the documents in days	Selects articles based on the number of days that elapsed since they were published (age). For example, to see articles that were published 50 days from today’s date, enter `50`.
Product	Selects products to include on the Answer View by Product and Answer By Product reports.
Search Scores Less Than	Enables you to enter a value for a specified search score. For example, if you want to display articles with search scores less than 3.0, you enter 3 in this field. The search score is an aggregate value that is compiled and generated by the application.
Source	Selects the source of a keyword. For example, to see keywords that endusers submitted from searching an external document, select Enduser External Document Search.
Status	The status of the tasks reflected in the report.
Window	Click one of the following options. Daily. You can view daily report data. Daily data is available up to 45 days. Monthly. You can view monthly report data. Yearly. You can view yearly report data.