Search Analysis Dashboard

The reports on the Search Dashboard display search data, which measures the effectiveness of your search engine and analyzes users’ overall search experience. These reports can help you determine the following data.
  • The answers most (or least) frequently returned to users' questions.

  • How useful the answers are to users.

  • The average number of attempts users needed to find desired answers.

  • How the search application is performing overall.

To access the Search Analysis dashboard, at the Navigation panel, select Analytics, Reports Explorer, OKCS, Dashboards.

Search Dashboard Reports

The following table lists and describes the reports that appear on the Search Analysis dashboard.

Search Dashboard Reports

Report Report Description

Searches Summary

Shows a list of searches performed during end-user visits along with the actions the user performed after doing a search.

Keyword Search

Identifies the keywords or phrases that users are searching for most often, and the number of articles in the knowledge base that address those keywords.

Low Score Popular Questions

Shows the frequent questions for which there are no high-scoring articles.

Questions Avoided

Shows how effectively your visitors are engaging with your site for self-service.

Words without Concepts

Shows a list of words that have no associated concepts or are not recognized by the Search Dictionary.