Search Analysis Dashboard
The answers most (or least) frequently returned to users' questions.
How useful the answers are to users.
The average number of attempts users needed to find desired answers.
How the search application is performing overall.
To access the Search Analysis dashboard, at the Navigation panel, select Analytics, Reports Explorer, OKCS, Dashboards.
Search Dashboard Reports
The following table lists and describes the reports that appear on the Search Analysis dashboard.
Report | Report Description |
---|---|
Searches Summary |
Shows a list of searches performed during end-user visits along with the actions the user performed after doing a search. |
Keyword Search |
Identifies the keywords or phrases that users are searching for most often, and the number of articles in the knowledge base that address those keywords. |
Low Score Popular Questions |
Shows the frequent questions for which there are no high-scoring articles. |
Questions Avoided |
Shows how effectively your visitors are engaging with your site for self-service. |
Words without Concepts |
Shows a list of words that have no associated concepts or are not recognized by the Search Dictionary. |