Advanced Search Summary Component

Sometimes your users ask questions to your knowledge base that have a relatively high number of searches but a low number of actual answers. These types of questions might benefit from tuning. Tuning a question means you rewrite the question to produce better answers. For example, for the following question:

How do I check to see if the battery is still good in my laptop?

you might tune to:

• Checking the battery in your laptop

• Changing the battery in your laptop

• Troubleshooting your laptop

A component provides additional functionality to your reports. This component is a report that has the same columns and functionality as the Advanced Searches Summary report, but it includes an Action column that contains the Create MSQ Task link. When you click this link, the application forwards the question to Manage Search Query (MSQ) for optimization tuning.

Note: You must have the proper level of access in order to use the Advanced Search Summary component. If this component does not appear in your Reports Explorer, then you don’t have the authority to submit questions for tuning.

Use the following procedure to submit a question for tuning.

1. Click the Create MSQ Task link in the Action column for the question you want to tune.

2. At the Creating MSQ Task popup window, select Yes.

The question is forwarded to the MSQ Task list. For information about tuning questions, see Tune Questions with Manage Search Query (MSQ).