Concept Scores

A concept score is a value that reflects the importance of the concept to your organization. This score helps establish how relevant a document is to the search question during document retrieval and ranking.

A concept score can have a value of High, Medium, and Low, where High represents a concept that is very important to your organization and Low represents a concept that is not as important.

All dictionary concepts have an original score. How the concept gets its original score depends on the concept type.

• The Out of the Box (OOTB) concepts receive scores during the ontology development cycle.

• The Custom concepts that Search administrators or analysts create automatically receive the default score High.

• The Product concepts have scores generated during the content indexing process.

  Product concept scores can vary with a substantial increase or decrease of the documents that mention the product name.

There may be instances when you want to review or modify concept scores while tuning Search questions. You can select or update a value in the Score field on the Edit Concept popup menu. You select one of three options High, Medium, and Low in the dropdown menu.

After you modify the concept score, Search must complete a full content index processing cycle before your modifications takes effect.