Customer Activities Report

There are times that you need to analyze customer activities data, specifically the t ypes of questions they asked and how successful they were in finding answers. Use this report to review data from users who submitted questions to the customer portal. For example, you can see customer names and how many questions they asked, in a time period. Or, you can see how often they clicked on the list of answers the application returned. Click the link that appears in some of the columns to see the detail data.

Customer Activities Report

Column	Description
Customer Name	The name of the end user customer.
Contact ID	The organization’s identification number for the customer.
Questions Asked	The total number of questions the customer asked. Click the link in this column to see the text of the customer questions in the Questions Asked report.
Search Click-thrus of Articles	The number of clickthroughs of search results the customer performed. Click the link in this column to see the article titles and their positions in the Search Answers Clicked report.
Articles Browsed	The number of articles the customer browse from indirect results, such as articles in a Related Topics list. Click the link in this column to see the number of articles agents browsed in the Browse Answers Clicked report.