Intent Frequency

You can help optimize your knowledge base by analyzing the types of intents user questions triggered most often, and how many user questions trigger a particular intent. These results can help you tune your knowledge base.

This report lists and identifies intents by name, intent ID, and frequency. An intent, like a rule, determines how the application interprets and responds to user questions. An intent typically captures a family of questions that the application recognizes as a single dictionary object. For example, a bill inquiry intent might match questions about bill balances, bill payment options, and payment deadlines.

Intent Frequency Report Columns

Column	Description
Intent ID	The unique identifier for the intent.
Intent Name	The full name of the intent as it appears in the Search Dictionary.
Frequency	The number of times the intent was triggered for a question.
Date Triggered	The date the intent was triggered.
Question Count	The number of questions that triggered the intent.