Articles at a Workflow Step
A workflow consists of a sequence of steps that manage a publishing lifecycle, such as Authoring or Editing steps. Each step defines a task that is assigned to a user or users. This report helps you identify and assess potential workflow process bottlenecks, such as:
Is a particular article or article type moving more slowly through the workflow than other types?
Are some owners less efficient than others in completing workflow tasks?
Is a particular workflow step slowing the progress of a large number of articles, compared to other steps?
Use this report to see the knowledge base articles that currently reside in a specified workflow step, and the number of days that the article has spent at the step. It is sorted by the workflow steps.
| Column | Description |
|---|---|
Article ID |
The unique article identifier. |
Article Title |
The article title. |
Last Update By |
The name of the last person who updated the article |
Article Owner |
The name of the article owner. |
Flow:Step Name |
The name of the workflow: the name of the workflow step. |
Days Since Update |
The number of days since the article was last updated. |
Days at Step |
The number of days the article has been at this workflow step. |