Knowledge Consumption by Usergroup

A user group is a group of users that has specific types of content and accessibility associated to it. For example, a user group named Gold Users may have access to the all the content available on your site, and a user group named Silver Users may have access to less content, and so on. Or, a user group named Technical may have access to confidential content on your site that is not available to the user group Sales.

So, how are your user groups consuming articles? Are customers in some user groups reading more articles than those in other groups? Are customers finding the information they need? Use this report to analyze how your users consume (read or link to) your site’s content. It shows data for the articles associated to and viewed by each user group.

It can help you resolve issues such as which user groups consume the most articles, how many articles a particular user group consumed during a date range, or how the knowledge consumption for certain user groups trends over time. For example, if customers in a user group are looking at less articles over time, could this indicate that your site’s content should be updated?

Knowledge Consumption by User Group Report Columns

Column	Description
User Group	The name of the user group and answer access level. An answer access level restricts customer access to identified information.
Number of articles in user group	The total number of articles in the knowledge base that are associated to a selected user group.
Number of articles viewed	The number of articles associated to a selected user group viewed by users.
Clickthru Count	The number of times users selected, or clicked through, an article in a list of search results.
Browse Count	The number of times users select answers from sources other than the application’s list.
Consumption Ratio	The percentage of total knowledge base views each user group performed.