Recommendations

You can review and analyze recommendations from creation to completion. Users can create recommendations to request a new article or updates to a current article, for example, to correct a procedure or add information.

Use this report to analyze user recommendations to articles in the knowledge base. You can find data such as:

• How many recommendations are new?

• How many recommendations are completed or updated?

• Which authors or authoring groups have completed the most recommendations?

• What is the substance of the recommendations? For example, are users consistently updating your procedures?

Recommendations Report Columns

Column	Description
Created	The date and time that a customer created a recommendation.
Updated	The date and time that an author updated an article with a recommendation.
Priority	The priority that a user sets for the recommendation. A user may select Low, Medium, or High.
Title	The title of the recommendation.
Comments	Optional comments about the recommendation.
Requested By Name	The full name of the user that requested or created the recommendation..
Completed By	The full name of the author that completed the recommendation.