Search Answers Clicked Drilldown
You can see the articles that an agent clicked from a list of search results. This report opens when you click the link in the Search Clickthrus of Articles column in the Agent Activities report.
Note: An article may show up more than one time in this list of articles
because agents clicked it two or more times in different search positions.
| Column | Description |
|---|---|
Article ID |
The article identifier. |
Summary |
The article title. |
Search Result Position |
The article’s position in the search results list. |
Question Text |
The text of an agent's question. |
Number of Clicks-thrus |
The total number of times an agent clicked in the search results. |