Browse Answers Clicked Drilldown
You can see the number of articles that an agent browsed (clicked through) from an indirect source such as a Related Topics or See also list. This report opens when you click the link in the Articles Browsed column in the Agent Activities report.
| Column | Description |
|---|---|
Article ID |
The article identifier. |
Summary |
The article title. |
Number of Browse Clicks |
The total number of times an agent browsed, or clicked an article from an indirect source, such as Related Topics or See Also. |