Questions Asked Drilldown

You can view the actual text of the questions that an agent has asked. This report opens when you click the link in the Questions Asked column in the Agent Activities report.

Question Asked Drilldown Columns

Column	Description
Normalized Text	The keywords that an agent used when asking the question. The keywords in parentheses ( ) are unknown words, and the keywords in curly brackets { } are words known to the dictionary
Question Text	The actual text of an agent’s question.
Created	The date and time that an agent asked the question.

Column

Description

Normalized Text

The keywords that an agent used when asking the question.

The keywords in parentheses ( ) are unknown words, and the keywords in curly brackets { } are words known to the dictionary

Question Text

The actual text of an agent’s question.

Created

The date and time that an agent asked the question.