Articles Authored
You can view a list of articles that an agent has authored in a time period, along with details about the article. This report opens when you click the link in the Articles Authored column in the Agent Activities report.
Column | Description |
---|---|
Article ID |
The article identifier. |
Summary |
The article title. |
Article Version |
The updated or new version of the article. |
Published on |
The date on which the article was published. |