Answers by Category

You can see the answers associated with a particular category in your knowledge base. A category is an attribute that enables you to associate content items with any characteristic or business requirement, such as product and model. This report lists each category and the number of answers associated with that category.

Answers by Category Report Columns

Column	Description
Category	A category in your knowledge base.
# Answers	The number of answers customers looked at that were associated with the category. Click the link in this column to see the answer titles and details.

View Answer Details

You can view the details of the answers in the Answer by Category report. Click the link in the # Answers column of the report to see the answer details such as the answer ID number, the article owner, and so on.

Answer Details Report Columns

Column	Description
Answer ID	The answer identifier.
Summary	The answer title.
Owner	The name of the user assigned as the article owner.
Date Updated	The date the article was last updated.
Language	The language of the answer.