Select Product Options

The Product options enable you to associate one or more products with a content type. Select the products for the content type.

1. At the Select Mode drop-down menu, select one of the following options.

   • Select Navigate to display product and product hierarchies for navigation

   • Select Search to display products for search. When you select Search, you must also enter the search string.

2. From Available Products, select one or more content categories or sub-categories to add to your Selected Products. Products that contain sub-products display as links preceded by a plus sign (+).

3. Select the Restrict User Group selection to one group only to specify that article creators can associate articles with one group only.

   With this feature enabled, an author must create a separate article for each user group who might need it. This could be useful if knowledge base content is geared toward user groups, particularly if content varies between, for example, Users and Service Agents.

   Without this feature, an author can select multiple user groups to which the article applies. This is useful to keep content consistent across user groups. Extending the previous example, one article could be created that speaks to both User and Service Agents and, if necessary, a more technical article could be created about the same topic that is only made available to Service Agents.