Use Tokens

You can use replacement tokens that you have defined within any article text fields. Replacement tokens defined in your repository are valid in all content types.

  1. Edit an article by any of the usual methods.

    To view the available replacement tokens, select View Replacement Tokens in the upper right portion of the Edit content page.

    Knowledge Advanced displays the currently defined replacement tokens in a separate window:

  2. Enter the token name in any field that accepts text. You specify a replacement token in this format:

    {TOKEN_NAME}

    where the defined variable name is enclosed within curved braces.

  3. You can view the resolved variable in the content preview page. Knowledge Advanced displays the replacement content within dashed lines.