Define the Attachment Answer Content Type

You can define an Attachment Answer content type to access a seperate document as a knowledge base answer.

1. At the Repository tab, add a new content type for the Attachment Answer. You must name the content type ATTACHMENT_ANSWER.

   The new content type appears in the list on the Repository tab.

2. Select the new ATTACHMENT_ANSWER content type and select Schema.
3. At the Schema Properties page, select Add Attribute, enter Summary for the attribute name, and complete the required fields.
   1. Enter the attribute name in the Attribute Name field and press Tab.
      The Reference Key field is automatically populated.
   2. Enter a short description for the attribute in the Description field.
   3. Select Text Field under Select Attribute Type.
4. Select Save Attribute Properties.
5. Repeat steps 3 through 4 to create and save another text field attribute named Attachment.
6. After adding the two attributes, select Save attribute.

Results:

The Attachment answer content type has been added to your knowledge base.

Note:

Rating options are disabled for the Attachment Answer content type because end users never visit the answer page.