Enable or Disable a Mailbox

To enable an existing mailbox:

1. From the Configuration Assistant main page, click the Service site to which you want to add a mailbox.
2. Click the Mailboxes tile.
3. Click the Mailbox Operations icon, represented by three vertical dots, associated with the mailbox, and select View Details and Enable.
4. Select the Enabled checkbox.
5. Click Save, and then click OK.
   Note: When you enable a mailbox, all emails that have accumulated while this mailbox was disabled are delivered.

To disable an existing mailbox:

1. From the Configuration Assistant main page, click the Service site to which you want to add a mailbox.
2. Click the Mailboxes tile.
3. Click the Mailbox Operations icon, represented by three vertical dots, associated with the mailbox, and select View Details and Disable.
4. Deselect the Enabled checkbox.
5. Click Save, and then click OK.
   Note: When you disable a mailbox, emails sent to the address associated with the mailbox are not delivered, but will continue to accumulate.

What to do next

Make all other mailbox-configuration changes on the Agent Browser UI or B2C Service Console. See Edit an Oracle-Managed Service Mailbox.