Enable Modules from the Main Page
After you purchase and add B2C Service modules to your subscription, you can enable them on any interface.
Before you start
In this procedure, you are enabling B2C Service modules from the Configuration Assistant main page.-
B2C Service Connect - Includes Connect Web Services, which is a backward-compatible, public API that enables customers and partners to integrate with the Oracle B2C Service platform using industry leading standards such as WSDL 1.1 and SOAP 1.1.
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Desktop Workflow - Supports the creation and editing of individual incidents, contacts, organizations, tasks, answers, opportunities, quotes, and quote products.
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Guided Assistance - Gives agents and customers the ability to find answers or text explanations by selecting responses from question branches in guides.
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Agent Scripting - Adds functionality to workspaces and workflows, leading staff members through a series of pages to help them enter information in a logical progression.
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Outlook Integration - Syncs Outlook email to create or update contacts or incidents in B2C Service, even if no associated email exists in the B2C Service database at the time of synchronization.
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Sitemap - Lets you inform search engines about all the answer links that are available on your site, including those that are not accessible through links.
Here's what to do
- On the main page, find the B2C Service site for which you want to enable B2C Service modules.
- Click the Site Operations icon, represented by three vertical dots, and select Enable B2C Service Modules from the drop-down list.
- Click Yes, and then click OK in the confirmation window.