You can enable Chat for a B2C Service site from the Site Operations drop-down list on any
of the site's pages.
Before you start
In this procedure, you are enabling Chat from the Configuration Assistant main page.
Here's what to do
-
On the main page, find the B2C Service site for which you want to enable Chat.
-
Click the Site Operations icon, represented by three vertical dots, and select Enable Chat from the drop-down list.
-
Click Yes, and then click OK in the
confirmation window.
Note: When you enable Chat for a B2C Service
site, you also enable it for all interfaces associated with that site.
Note: If Chat is enabled for an interface, then the Enable Chat
option is disabled in the interface menu. When you enable chat for a site or an
interface, you can see the status of the operation from the Request Status tab.
What to do next
Refresh the Configuration Assistant main page after about 60 minutes to verify that
Chat is enabled for the site.