Access Knowledge Advanced in the Service Console

Most Knowledge Advanced features are located under Configuration in the B2C Service console. However, there are some configuration settings that you need to specify or verify in places other than the Knowledge Advanced screens.

1. Log in as the site administrator.

2. Select Configuration in the lower-left portion of the Navigation pane.

   Note: The Configuration item may appear as a menu item or button.

   The Navigation pane displays the Configuration items.

3. Select Service from the Configuration menu, then select Knowledge Base, then Authoring. The console displays the Authoring tab.

   You can now access the Knowledge Advanced configuration settings.