User Accounts and Privileges

Oracle defines a special administrator account as part of the provisioning process. The user name for the special administrator account is always administrator, and the password is set during the provisioning process. You need to use this account to perform many of the initial Knowledge Advanced configuration processes.

Although your environment may have accounts and profiles with the required privileges to perform many of these steps, you can use the administrator account to perform all of the following processes without needing to verify account permissions:

• Create views.

• Associate locales with languages.

• Associate interfaces with views and locales.

• Create user profiles.

• Define console roles.

You will also need to create user accounts to create and view knowledge base articles and perform administrative and maintenance tasks.