Before You Start

This guide is intended for both new users who are implementing knowledge in a new B2C Service environment and current users who are upgrading from Knowledge Foundation. It gives you a basic process to follow and simple examples to help you to quickly implement and validate the application.

If you are a new user, you should implement your B2C Service environment as described in Using B2C Service.

The examples in this guide assume that you are implementing knowledge for use with your primary interface, and that your primary interface locale is English_United States. B2C Service environments are also highly configurable, so your environment may vary from the examples in this guide.

You can repeat the processes described in this guide to incrementally modify and refine your application until it meets your organization’s needs. Many of the objects that you define and configure in this process are also used when you administer and maintain the application.