Implement Knowledge Advanced

You can implement Knowledge Advanced to provide advanced knowledge base authoring, content management, search, and analytics capabilities in B2C Service. You implement Knowledge Advanced by creating and configuring the views, languages, users, roles, and groups, and the types of articles you want to have in your knowledge base. You'll also need to associate these objects with the interfaces, navigation sets, users and profiles, products and categories, service level agreements and access levels, and contacts that exist in B2C Service.