Configure Article Information on the Answer Details Page

You can set the article information that will display on the Answer Details page. This page displays article information such as document ID, version, status, published date, user group, and author. The default configuration displays the document ID, version, whether it is published, the starting date that it was or will be displayed, the name of the user who created the article, and its aggregate rating: document_id | version | published | display_date | creator | aggregate_rating.

1. Go to Site Configuration, then Configuration Settings.

2. Expand RightNow > Oracle Knowledge Cloud Services > General folders to display the knowledge configuration settings.

3. Set the value of OKCS_ANSWER_DETAILS_META_INFO to include attributes you want to display, separated by the pipe (|) character.

   Article Attributes

   Attribute	Description
   document_id	The article’s document ID.
   version	The article’s version.
   published	The article’s status. The attribute name appears as 'Status' on the Answer Details page.
   display_date	Displays the published date of article. The attribute name appears as 'Modified Date' for draft articles and 'Published Date' for published articles on the Answer Details page.
   creator	The user who created the article. The attribute name appears as 'Author' on the Answer details page.
   aggregate_rating	The aggregate rating of article.
   owner	The article’s owner.
   answer_id	The article’s answer ID.
   last_modified	The date that the article was last modified.
   last_modifier	The user who last updated the article.
   user_group	The user groups that have access to the article. A user must belong to one of the user groups in order to access the article.