1. Implementing Knowledge Advanced
  2. Enable Suggested Searches

Enable Suggested Searches

You can enable suggested searches so that users can see a list of articles that match the search term or phrase as they type in the search field. You enable suggested searches to provide a faster way for your users to locate and select relevant articles.

Suggested searches is enabled by default in the current implementation. If you are using a previous implementation, you can enable suggested searches using the OKCS_SUGGESTED_SEARCHES configuration setting.

Before you enable suggested searches, you must enable attribute level searching for the master identifier (title field) of each content type in the knowledge base. You can find more information about enabling attribute level searching in the About Schema Attribute Options section of Administering Knowledge Advanced .

  1. Go to Site Configuration, then Configuration Settings to see Configuration Settings Editor.

  2. Expand the RightNow Common > Oracle Knowledge Cloud Services > General folders to display the knowledge configuration settings.

  3. Set the value of OKCS_SUGGESTED_SEARCH to Yes.