Configure the Cross-Lingual Search

The cross-lingual search feature lets an agent working in one locale supplement the search results by opening another locale. This feature relies on translated concepts in the ontology (the delivered concepts).

Concepts have synonyms in multiple languages so the application finds a synonym for a concept in other locales. The ontology is translated by default, but the customers need to translate any custom concepts they create or modify, or they won’t appear in search results.

This feature is implemented and configured out-of-the-box. However, if agents can’t find a specific locale when using this search, it may be restricted and you need to unrestrict it. See Configure Users' Knowledge Locales to restrict and unrestrict locales.