Enable Products in the Dictionary

You can enable Search to use B2C Service product hierarchy information in your knowledge base and content collections. Search will use the products that authors assign to articles or that are mentioned in web documents as important concepts to match users' questions.

Important: Search can use the product information in articles and in content collections only when you enable this option.

If your application supports multiple locales, Search creates synonyms for each product concept based on its name and its translations, and it automatically updates product concept data when you add or modify a product in the Products hierarchy. You can also add synonyms to product concepts, which enables search to return accurate results by matching questions and documents that don't contain actual product names, but contain the synonyms for those products that you have added to the product concepts.

Before you enable products in the dictionary, make sure you have defined a stable product hierarchy. After you enable the products, make sure you test and adjust language processing and search results. Adding products to the dictionary is disabled by default to reduce unnecessary tasks that would otherwise be generated as you add, change, and re-organize products during the initial implementation process.

To enable products in the dictionary, select the Add products to the dictionary radio button. New product concepts will be available in the application only after two full content processing cycles complete. The application creates the product concepts in the first cycle, and adds them to content collection indexes in the second cycle.