Configure the Industry Dictionary

The industry dictionary contains the terminology that Search uses to find the best answers to users’ questions. The dictionary is configured by default to use the general Customer Help dictionary when your knowledge base is provisioned. You should select the appropriate dictionary for your application as early in the implementation process as practical, before you test and adjust language processing and search results.

You can change the industry dictionary at any time, but it can significantly affect the quality of your search results. If you change the industry dictionary after your initial implementation, make sure you thoroughly test and validate the change in a test environment.

The following table lists and describes the available industry dictionaries.

Available Industry Dictionaries

Dictionary	Purpose
Customer Help	Contains general customer help terms suitable for a wide variety of industries, products, services, and customers bases.
Finance	Contains specific terms for the financial services industry.
Insurance	Contains specific terms for the insurance industry.
Telecom	Contains specific terms for the telecommunications industry.
Computer	Contains specific terms for the computer hardware, software, and related services.
Travel	Contains specific terms for the travel industry, including the three-letter International Air Transport Association (IATA) codes that denote airport names. Search recognizes IATA codes by spelling (both upper and lower case), and by the context of a question. It prioritizes and returns the IATA code over ambiguous words, for example, WAS returns WAS (Washington Airport) over the word was.

To configure the Industry Dictionary, select the one that is most appropriate for your organization from the drop-down menu.