Actions for Chat Rules
These are the actions that you can choose for chat rules.
| Action | Description |
|---|---|
| Chat Queue ID | Select this action to assign the chat to the queue you select from the drop-down list. |
| Set Variable | Set the variable to an absolute value, increment or decrement the variable, or
append or prepend a character string. The available actions depend on the variable’s data type. For variables to display, they must be added to the Rules tree. |
| Send Survey When Chat Completes | Select this action to send a transactional survey when a chat session
ends. You can select the survey you want to send, and the period of time to wait before the survey is sent. |
| Pop-Up Survey when Chat Completes | Select this action to open a website link survey in a new window or tab when a
chat session ends. You can select the survey you want to display and the percentage of times you want to show the survey. |
| Pop-Up Survey when Chat Request Canceled | Select this action to open a weblink survey in a new window or tab when a chat
session is canceled. You can select the survey you want to display and the percentage of times you want to show the survey. |
| Terminate Chat Request | Select this action to terminate the chat request. |
| ReQueue Chat Request in | Select this action to requeue the chat request in the number of seconds you specify. |