Answer Versioning

You can create new versions of answers while keeping previous versions for historical purposes.

Note: Before you can use answer versioning, you must modify the answer workspace.

Answer versioning lets you do the following:

• Draft new versions of existing answers, including from historical versions.
• Publish new answer versions immediately or at a designated time in the future.
• Compare answer versions.
• Delete answer versions.
• Audit answer versions.

Answer IDs and version IDs are independent from each other. The IDs may or may not have the same numbers when the versions are created.

Tip: If you plan to audit answer versions, we recommend creating business rules to prevent answer versions from being deleted.