1. Using B2C Service
  2. Auto Update Program

1Auto Update Program

The Auto Update Program (AUP) delivers the latest product capabilities through scheduled, reoccurring updates. AUP enables your business to provide maximum value to your customers, call center agents, and Oracle B2C Service administrators.

The Oracle B2C Service Version Update Policy is important to understand. See Answer ID 6409 on our support site.

Before an update, be sure to review all B2C Service update documentation. See Answer ID 5168 on our support site for system and infrastructure requirements and to select the newest release to view release notes and update guides. The following steps describe the update process:

  1. An email is sent after general availability to remind your business about the scheduled update. The email will include the upgrade site creation date.
  2. A second email is sent 7 days before the upgrade site creation date.
  3. The upgrade site automatically begins to build on the scheduled date. A notification is sent when the upgrade site creation process starts.
  4. A notification is sent when the upgrade site creation process is complete. We recommend that your business conducts acceptance testing on the upgrade site.
  5. Cutover to the new production version begins. Notifications are sent to confirm the start and end of the update downtime. Downtime is generally 5 minutes.