Oracle B2C Service, the customer experience suite, delivers comprehensive customer
experience applications that drive revenue, increase efficiency, and build loyalty. Download the
client and log in to begin working in B2C Service.
Before you start
Before you get started, you'll want to review the infrastructure
requirements and the environmental configuration information in Answer ID 31.
Enable cookies on your workstation in order to work in the application.
Here's what to do
-
Open your web browser and go to
http://your_site.custhelp.com/cgi-bin/your_interface.cfg/php/admin/launch.php.
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Click Install Oracle Service Cloud.
A security message warns you to install the application only if you know that
it's from a trusted source.
-
Click Install.
After the client downloads to your workstation, the Login window
opens.
-
To view all deployment files and processes, click View Log
File.
You can configure several login options for your application, including login help and
Login window customizations. Other login options can help you control and track login
behavior. See
Login Help Options.
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Enter administrator in the Username field.
You must enter this user name the first time.
-
Enter the password assigned when your site was created. After logging in the first
time, you must change your password. See Change Your Password.
User names and passwords are case sensitive. Keep this in mind as you add staff
accounts. See Staff Accounts Editor.
Tip: The Interface field displays the name of the interface from which you
launched the installer. This drop-down list will also contain the names of any
additional interfaces you install for this site, beginning with the first interface
installed.
-
Click Login.
Results:
The Service Console opens after the application updates and loads all necessary support
files.
What to do next
All of the necessary components automatically install after
you download B2C Service so you can begin configuring and customizing
your application immediately.