Workspace and Script Custom Fields

The availability and behavior of custom fields in the knowledge base is affected by the following visibility settings.

• Admin Display—When selected, the custom field is available in the list of fields that can be added to the design space.
• Admin Edit—When selected, the custom field will be set to Read Only by default when it is added to the design space. After the custom field has been added to the design space, this setting has no effect.
• Chat Display—When this option and the Admin Display check box are both selected, the custom field is available in the list of fields that can be added to chat workspaces.
• Required on Accessibility Interface—When selected, the custom field will be set to Required by default when it is added to the design space. After the custom field has been added to the design space, this setting has no effect.

Note: If an additional instance of a field is placed on the design space, it will automatically be set to the same Required setting as the first instance. It is not possible to set the same field to both required and non-required in the same workspace.

When a workspace or script is used by staff members, all behavior related to visibility, read-only, and required attributes is determined by the properties defined for each field. See How You Set Hidden, Required, and Read-Only Properties.