Customer-Entered Fields

The following fields can be added to the Account Settings page on the customer portal so customers can personalize their knowledge base search results. These fields have a default read-only property when added to a workspace or script, and are not available on contact multi-edit workspaces.

• Lines Per Page—The number of items to list per page when the customer is searching on the Answers page.
• Search Text—The default search text to use for searching on the Answers page.
• Search Type—The default search method.