Date Grouping Output Variables
While most options on the Search window are runtime selectable filters, which limit the returned data, date grouping options are output variables that group the report’s data by the time period in which a specified event occurred.
Date grouping output variables can be added to custom reports and are frequently used in standard reports. For example, the Agent Activity standard report displays incidents that were assigned to staff members within a certain time range. The default time range is Year/Month/Day, so a row is displayed for each day in the selected date range listing the number of incidents assigned to the agent per day. However, you can select from the options on the Date Grouping menu to group the data by a different time period, such as week or quarter.