Email Address Sharing in Chat

Email address sharing lets you associate a single email address with multiple contact records.

By default, email address sharing is disabled, but when it is enabled and a contact submits a chat request, the Email field on the chat sessions workspace displays a yellow icon with a black exclamation point if a duplicate email address is detected by the system. Although contact-matching logic is used to determine which contact to associate the chat session with, you can manually change the contact association by clicking the Contact field and selecting Change. See Email Address Sharing.