Email Security Features

B2C Service provides security and privacy options for all incoming and outgoing email. Using accepted industry standards, the email security features help protect your communication in three important ways.

• Authentication assures the message recipient that the sender is who it appears to be and that no other parties are misrepresenting themselves as the sender.
  Note: If you use a general Service mailbox supplied by Microsoft, such as Outlook or Office 365, you need to configure your mailbox settings in B2C Service to use OAuth authentication. This is in keeping with Microsoft’s end of service support for Exchange mailboxes. When you implement this email authentication correctly, you can continue to send emails to contact centers using Microsoft mailboxes without any mail delivery problems. See Configure OAuth Authentication Settings.
• Message integrity ensures that the content of the message has not been deliberately or accidentally changed during transmission.
• Privacy ensures that the message is not readable by anyone other than the intended recipient.

To safeguard your email communication, B2C Service supports SSL and S/MIME security methods along with the ability to manage certificates and authentication options. Together, these features can provide a high level of security for messages traversing the Internet between you and your customers.

Security configuration is an important part of your B2C Service application and we realize that your organization may have unique security needs. For an in-depth discussion about security practices in B2C Service and how to protect your data, see Overview of Oracle B2C Service Security and Compliance.