Configure an Agent Browser UI Mailbox Editor
You can configure your Service Console to display an Agent Browser UI mailbox editor, allowing you to use OAuth authentication.
You can create a custom configuration setting to configure an Agent Browser UI mailbox editor in the Service Console.
If you use a general Service mailbox supplied by Microsoft, such as Outlook or Office 365, you need to configure your mailbox settings in B2C Service to use OAuth authentication. This is in keeping with Microsoft’s end of service support for Exchange mailboxes. When you implement this email authentication correctly, you can continue to send emails to contact centers using Microsoft mailboxes without any mail delivery problems. See Configure OAuth Authentication Settings.
Results:
You must log out of the Service Console and log back in to see your changes.