1. Using B2C Service
  2. Workspace and Script Field Types

Workspace and Script Field Types

The fields you can add to your workspace or script are shown on the Insert Field tab, and are associated with icons to indicate the type of input they accept.

You can hover over a field icon to see a description of the field and the field name as it appears on the API, regardless of any changes that might have been made to the message base label.

Field Type Icons

Icon Field Type
Field icon that includes drop-down list options.

Field with drop-down list options
Field with search capability icon. Represented as a magnifying glass.

Field with search capability
SmartSense icon, represented bya red-to-blue slider with yellow position indicator. Described in text.

SmartSense meter for rating emotional context of messages
Field icon represented by a calendar. Described in text.

Field with calendar for selecting date and time
Text box field icon represented by the letters “abc”.

Text box field
Integer field icon represented by the numbers “123”.

Integer field
SLA selection field icon.

SLA selection field
Address field icon, represented by a globe with a magnifying-glass overlay.

Address field
Email address field icon represented by an envelope.

Email address field
Phone number field icon represented by a telephone handset.

Phone number field
Currency field icon represented by coins.

Currency field
Quote document selection field icon.

Quote document selection field
Contact lists icon.

Contact lists field