Workspace and Script Fields

A field holds a piece of information that is stored in the knowledge base. For example, a contact record includes fields for name, email, address, and phone number.

To add a field to a workspace or script, just drag it from the ribbon and place it on the design space. You can also promote staff efficiency by defining a keyboard shortcut in the field label that can be used to focus the field.

For information about a field on the ribbon, you can hover over it for a description. Fields are listed in alphabetical order. Different icons display next to each field showing the field type, which impacts how the field will be shown. In addition, required, linkable, and customer-entered fields have unique properties when using them on workspaces and scripts.

Tip: Information about each field can also be found in the Data Dictionary. You can access the data dictionary by clicking Configuration > Database > Data Dictionary.