How Cloud Links Work

Cloud links let your contacts track or post your communications on several leading social media sites. You can include cloud links in documents, templates, snippets, mailings, campaigns, surveys, and survey invitation messages.

When a contact clicks a cloud link, the specified service opens in a web browser and prompts the contact for confirmation. The action taken upon confirmation depends on the service being used and the type of link you provided.

Note: Most social media services use cookies to identify contacts and automatically log them in to private accounts. As a result, a cloud link’s transition to the confirmation page is often seamless. However, if a contact has not created or logged in to an account before clicking a cloud link, the service usually prompts the contact to do so before forwarding for confirmation.

When you create a cloud link, you can select from several leading services and link types. You may also be required to enter the key that is used to identify your organization on the service you have selected.

Cloud Link Types and Keys

Link Type	Description/Key
Facebook (Share on Profile)	Clicking this link lets contacts share your communication as a message to their Facebook friends, or post a link to a web browser version of your message on their Facebook profile. No key is required.
Facebook (Find Us)	Clicking this link takes contacts to your Facebook group page, where they can join your Facebook group. When this option is selected, you must type your Facebook group ID in the Key field. For example, if your Facebook group URL is http://facebook.com/group.php?gid=0123456789, then the key is 0123456789.
Flickr	Clicking this link takes contacts to your Flickr group page, where they can join your Flickr group. When this option is selected, you must type your Flickr group ID in the Key field. For example, if your Flickr group URL is http://flickr.com/groups/companyname, then the key is companyname.
Twitter (Tweet)	Clicking this link lets contacts post a link to a web browser version of your message on their Twitter account. No key is required.
Twitter (Follow)	Clicking this link takes contacts to your Twitter page, where they can follow your organization with their Twitter account. When this option is selected, you must type your Twitter group ID in the Key field. For example, if your Twitter URL is http://twitter.com/companyname, then the key is companyname.
YouTube	Clicking this link takes contacts to your YouTube channel page, where they can join your YouTube channel. When this option is selected, you must type your YouTube group ID in the Key field. For example, if your YouTube group URL is http://youtube.com/companyname, then the key is companyname.
LinkedIn	Clicking this link takes contacts to your LinkedIn group page, where they can join your LinkedIn group. When this option is selected, you must type your LinkedIn group ID in the Key field. For example, if your LinkedIn group URL is http://linkedin.com/groupRegistration.php?gid=012345, then the key is 012345.
MySpace (Share on Profile)	Clicking this link lets contacts post a link to a web browser version of your message on their MySpace profile. When this option is selected, you must enter a title for your posted link in the Key field.
Community	Clicking this link takes contacts to your Community Self Service page. No key is required.